Customers must request a sponsor change by text message or email using the phone number or email address listed on their account.
Requests may be sent to their concierge or to support@makewellness.com.
When directing a customer to their concierge, please notify the concierge so they know who is facilitating the request.

Affiliate sponsor changes are against policy; however, if they believe extenuating circumstances are present, the affiliate must email compliance@makewellness.com to request the change.

Customers must request an account cancellation by text message or email using the phone number or email address listed on their account.

Affiliates must email compliance@makewellness.com to request an account cancellation.

We may create a temporary password for a customer. The temporary password must be sent directly to the email address listed on the customer’s account.

Monthly Correction Policy is found here.

For reports that are not available in the Back Office, we can provide reporting up to 10 levels deep for Platinum Affiliates and above.
We cannot provide information about customers who are not personally sponsored by the requesting Affiliate.
For recognition reports, we may provide the requesting Affiliate’s full downline, including names and rank or recognition information only. No personal or contact information may be included.

For changes to an account other than your own, we must receive the request from the email address or phone number listed on that account.
This requirement applies to all account updates, particularly changes to the account holder’s email address or phone number

You can read about this program in the request form: Influencer PR Box Program – Fill Out Form

Customers must upgrade their account through their MAKE Wellness account.
Affiliates must downgrade their account through the Back Office or by contacting compliance@makewellness.com.

Placements can be completed through the Visual Tree in the Back Office.
Here are the placement requirements and rules: Sponsor Placement Change